What if something gets broken when my home is cleaned?
We treat your home with the utmost care. Nevertheless, if something is damaged or broken we will leave a note and will contact you as soon as possible. We will make every effort to have the item replaced if it cannot be repaired.
Do I have to stay at home when my home is cleaned?
It is up to you. We are entrusted with the keys of many clients’ homes and guarantee that they are in safe hands. New clients often believe that if they are not home, the cleaners won’t work as hard. This is not true with our employees, as you will see when you return home.
What happens if a cleaner loses the keys?
First, we can assure you that your address is never kept with the keys. In the unlikely event of our cleaner losing the key(s), we will call as soon as we find out and ask you to change the locks. Keep the receipt and return it to us – we will immediately reimburse you the amount paid.
Who provides the cleaning materials and equipment?
For Standard Domestic Cleaning we use your cleaning materials and equipment. We use the material and equipment you prefer and what is best suited specifically to your home. We try to avoid using the same equipment from location to location. This eliminates the risk of transference of bacteria and house mites, for example. Therefore, this is the most hygienic method.
For End of Tenancy Cleaning and most One-Off Cleaning we can either provide the cleaning materials and equipment or we can use yours. Simply let us know when you book the service, as the prices will differ.
What specific things do you clean?
We clean everything: from the ceiling (cobwebs, lamps, etc.) to the worktops and floor. New customers will often ask whether we can occasionally clean the skirting boards. We do this every time and it is an integral part of the cleaning process. When removing dust, we lift the items rather than cleaning around them. It is our belief that not only should the rug be clean, but underneath it as well.
Can the cleaners change the bed linen or to do the ironing?
Yes, we do ironing for many our clients and perform it in a professional manner. In addition, we change the bed linen and perform many other tasks in accordance with the client’s needs. For example, we can clean your fridge instead of a less important usual task at no additional charge.
Am I going to find items missing after the cleaning?
We never move items from one place to another. Therefore, you will find everything where you left it. Of course, we won’t leave dirty dishes in the living room, but that’s different!
More often the opposite happens – during the cleaning we discover items the clients have been looking for.
How do I pay for your services?
We accept cash, bank transfer or cheque payments. When we come to clean your house, you can pay the fee to the cleaners or leave it on a table or worktop in the kitchen.
What if my cleaning falls on a holiday?
The only thing we ask is that you warn us of this at least 24 hours prior to the cleaning. In that way, we may be able to do a One-Off cleaning to another client.
Instead of cancelling the cleaning, some of our customers ask us to do other things during the holidays which we do not do during the regular cleaning. For example, polishing the silver cutlery, cleaning up kitchen cabinets, etc. However, this is your choice.
What happens if I want to cancel my appointment or move it to another day?
You can contact us (write a letter, email or call) and ask to cancel your appointment with no problems at all. However, we would appreciate being given at least 24 hours notice, so that we can plan our work.
If you wish to change your regular cleaning time, please contact us as soon as possible and we will try to adapt to your schedule.
Will I get the same cleaner every time?
We usually work in pairs. And your house will usually always be cleaned by the same cleaners. If one falls sick or goes on holiday, another will replace them. However, at least one of the cleaners will be someone who knows everything about your house and your needs.
Do your staff speak English?
Some of them speak only Basic English, but they all know how to work professionally. When work is done perfectly, there are no problems about understanding. However, if you have a special request, you can send us an SMS or email or call and we will forward everything to your cleaner.